Return conditions

At Couture Munich we want you to be completely satisfied with your purchase. However, if you are not satisfied with a product, we offer the option to return it. Please read our return policy below.

1. Return period

You have the right to return items within 30 days of receipt. Items must be unused, unwashed and in their original condition, including all tags and packaging.

2. Non-returnable items

Unfortunately, certain items are excluded from return:

  • gift cards
  • Reduced or sale items
  • Personalized items and custom-made products

3. Return process

To initiate a return, please send us an email to support @couture -munich .com with your order number and a brief explanation of the reason for the return. We will get back to you as soon as possible and let you know the next steps.

4. Shipping costs

You as the customer are responsible for the return shipping costs unless the item is faulty or does not match the description. In this case, we will cover the return shipping costs.

5. Refunds

Once your return is received and inspected, we will send you a confirmation email. If the return is approved, the refund will automatically be processed to your original method of payment. Please note that depending on your payment provider, it may take a few days for the refund to appear.

6. Exchange

If you would like to exchange an item (e.g. for a different size or color), please contact us directly at support @couture -munich .com . We will check availability and let you know the next steps.

7. Questions

If you have any questions or would like further information regarding the right of return, please contact us at:

Thank you for shopping at Couture Munich! We are here to help you at any time and look forward to providing you with a first-class shopping experience.